Talkdesk's announces US$230M Series D for smart contact centers | FI SENSE
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Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company’s valuation to $10 billion, Talkdesk founder CEO Tiago Paiva .

New investors Whale Rock Capital Management, TI Platform Management and Alpha Square Group came on board for this round and were joined by existing investors Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors and Willoughby Capital.

Talkdesk uses artificial intelligence and machine learning to improve customer service for midmarket and enterprise businesses. It counts over 1,800 companies as customers, including IBM, Acxiom, Trivago and Fujitsu.

“The global pandemic was a big part of how customers interact and how we interacted with our customers, all working from home,” Paiva said. “When you think about ordering things online, call, chat and email interactions became more important, and contact centers became core in every company.”

San Francisco-based Talkdesk now has $498 million in total funding since its inception in 2011. It was a Startup Battlefield contestant at TechCrunch Disrupt NY in 2012. The new funding follows a $143 million Series C raised last July that gave it a $3 billion valuation. Prior to that, Talkdesk brought in $100 million in 2018.

The 2020 round was planned to buoy the company’s growth and expansion to nearly 2,000 employees, Paiva said. For the Series D, there was much interest from investors, including a lot of inbound interest, he said.

“We were not looking for new money, and finished last year with more money in the bank that we raised in the last round, but the investors were great and wanted to make it work,” Paiva said.

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